Slack

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Overview

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Prerequisites

• Slack workspace admin access
• IncidentFox account with Slack integration enabled

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Setup

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Step 1: Install the App

https://app.incidentfox.ai/integrations/slack/install

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Step 2: Configure Required Permissions

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Step 3: Invite to Channels

/invite @incidentfox

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Step 4: Test the Connection

@incidentfox hello

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Usage

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Basic Investigation

@incidentfox investigate high latency in the payments service

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Check Specific Resources

@incidentfox check the status of cart pods in production namespace

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Query Logs

@incidentfox search for errors in checkout service logs from the last hour

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Get Help

@incidentfox help

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Response Format

1. Reacts with emoji to acknowledge
2. Creates a thread for the response
3. Posts structured findings:
   • Summary
   • Root cause
   • Evidence
   • Timeline
   • Recommendations

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Example Response

Investigation: High latency in payments service

Summary: Payment service experiencing elevated latency due to
database connection pool exhaustion.

Root Cause:
• Description: RDS connection pool at maximum capacity
• Confidence: 92%
• Evidence:
  - CloudWatch RDS connections at 100%
  - Application logs show "connection timeout"
  - Spike correlates with deploy at 14:32

Timeline:
• 14:32 - New deployment rolled out
• 14:35 - Connection count started increasing
• 14:42 - Connection pool exhausted

Recommendations:
1. Increase max_connections parameter
2. Review application pool settings
3. Consider rollback if issue persists

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Configuring Data Sources

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Opening the Configuration Panel

1. Click on the IncidentFox bot’s avatar in any channel
2. Click Open App
3. You’ll see:
   • Connected Integrations - Data sources already configured (click Edit to modify)
   • Available Integrations - Data sources you can add (click Connect to set up)

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Configuration Modal

1. Video Walkthrough - Step-by-step guide for setting up the integration
2. Setup Instructions - Quick reference for creating API keys
3. Configuration Fields - API key, domain, and integration-specific settings
4. Custom Context (Optional) - Additional context to help the AI understand your setup

• Coralogix - Log search, metrics, and alerts
• Datadog - Metrics, logs, and APM
• AWS - CloudWatch and infrastructure

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Configuration

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Default Slack Channel

{
  "slack_channel": "#incidents",
  "slack_group_to_ping": "@oncall-platform"
}

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Bot Response Style

## Slack Communication Style
- Be concise and actionable
- Use bullet points for multiple items
- Include confidence levels
- Link to dashboards when relevant
- Use thread replies for detailed info

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Commands Reference

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Troubleshooting

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Bot Not Responding

1. Verify bot is invited to the channel
2. Check bot is online in Slack
3. Ensure mention includes @incidentfox

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Permission Errors

1. Re-authorize the app
2. Check channel permissions
3. Verify bot token is valid

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Slow Responses

1. Complex investigations take 30-60 seconds
2. Check data source connectivity
3. Review configured timeout settings

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Best Practices

1. Use dedicated channels for incidents
2. Include context in your request
3. Use threads to keep conversations organized
4. React to helpful responses to improve the model
5. Share dashboards the bot references

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Next Steps